FAQ
Answers to common questions.
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Activation and Account - Filmora ()
- 1. What is the difference between the paid version and the trial version of Filmora
- 2. How to activate my Filmora after purchase
- 3. How to activate Filmora on an old version (Filmora 8 and 7)
- 4. What can I do if it asked me to pay again or shows me a free plan after purchase
- 5. How to reactivate Filmora after I change or format my computer
- 6. What can I do if I want to change my email or forgot my account and password
Download, Install and Upgrade - Filmora ()
- 1. Limitations of Filmora9 Trial Version
- 2. How can I activate my Filmora9?
- 3. Why I have both Filmora 8 and Filmora9 on my desktop?
- 4. Difference between Filmora 8, Filmora9, and FilmoraPro
- 5. Why I got an old version V7.8.9
- 6. What can I do if the installation was stuck at 0% or 98%?
- 7. Is it free to upgrade to Filmora Latest Version from an older version
Basic Edit - Filmora ()
- 1. How can I adjust aspect ratio during editing with the Filmora9?
- 2. What can I do to get a snapshot with high quality?
- 3. Why my video quality is so poor once added to timeline?
- 4. Why the video is lagging in the timeline?
- 5. What can I do if the text/element I applied is not showing up?
- 6. Why it is not working when I slow down a video
- 7. Why there is blank space left in the timeline after I cut/delete the video?
Filmstock Effects Issues - Filmora ()
- 1. What's the difference for Filmstock license
- 2. What the effects will be once my subscription of filmstock expired?
- 3. What is Filmstocks
- 4. How can I download Filmora effects after purchasing Filmstocks subscription?
- 5. How can I install the single effects purchased from our old effects store in Filmstock?
- 6. What should I do if my effect download failed?
Others - Filmora ()
- 1. How to update graphics driver to solve some crash issues in Filmora?
- 2. Can I use the built-in effects in Filmora9 commercially
- 3. How to take a sample in macOS when my Filmora9 freeze?
- 4. What can I do when my preview is black?
- 5. What can I do if Filmora9 crashed after hitting import button to load files on my Dell computer?
- 6. What can I do if Filmora9 crashed after hitting import button to load files on my Dell?
- 7. How to Cancel My Subscription？